Refund and Returns Policy

Honest goods, honest policy. If something is not right with your order, it will be made right. Below is exactly how refunds, returns, and exchanges work.

Overview

Physical products can be returned within 30 days of delivery. Items must be unused and in their original packaging. Digital products and completed mentoring sessions are non-refundable — sessions follow the reschedule rules below.

Refunds — physical products

Once your return arrives and is inspected, a refund is issued to your original payment method, typically within 5–10 business days. Return shipping is paid by you unless the item arrived damaged or defective.

Damaged, defective, or wrong items

If a product arrives damaged, leaking, or not what you ordered, email infinitelyclearshop@gmail.com within 48 hours with your order number and a photo. A replacement ships immediately, or you receive a full refund — your choice, and in most cases nothing needs to be shipped back.

Mentoring sessions

Sessions can be rescheduled or canceled free of charge up to 24 hours before the reserved time by emailing the address above. Cancellations inside 24 hours and no-shows are not refundable. If a session is canceled by InfinitelyClear, you receive a full refund or a rescheduled time, whichever you prefer.

Digital products

Because digital items are delivered instantly and cannot be “returned,” they are non-refundable. If a download fails or a file is broken, it will be fixed or refunded — guaranteed.

Exchanges

Prefer a different item? An exchange for equal value ships as soon as the returned item is received, with the same 30-day window applying.

How to start a return

Email infinitelyclearshop@gmail.com with your order number and the reason. You will get a reply with return instructions — usually the same day.

Late or missing refunds

If a refund is approved but has not appeared after 10 business days, check with your bank first, then email. It will be tracked down.